Privacy Policy

Effective Date: 09.18.2025
Last Updated: 09.18.2025

This Privacy Policy explains how Qletric.com (“the Site,” “we,” “our,” or “us”) collects, uses, and discloses your Personal Information when you visit, interact with, or make a purchase from our Site.

1. Collection of Personal Information

When you use our Site, we may collect certain information to process your orders, improve our services, and ensure security. “Personal Information” means information that identifies you as an individual.

1.1 Device Information

  • Examples: Browser version, IP address, time zone, cookie data, pages viewed, products viewed, search terms, and general site interactions.
  • Purpose: To ensure the Site functions correctly, optimize performance, and prevent fraud.
  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

1.2 Order Information

  • Examples: Name, billing address, shipping address, payment details (such as credit card information), email address, and phone number.
  • Purpose: To fulfill your order (process payments, arrange shipping, provide invoices, confirm orders, communicate with you, and screen for fraud).
  • Source: Directly collected from you.
  • Disclosure: Shared with our payment processor (Shopify) and shipping partners to complete your purchase.

1.3 Customer Support Information

  • Examples: Contact details and information you provide when requesting assistance.
  • Purpose: To provide customer support and respond to your inquiries.
  • Source: Directly collected from you.

2. Sharing of Personal Information

We share Personal Information only when necessary:

  • With service providers such as Shopify (payment processing, order management) and postal/shipping services.
  • To comply with legal obligations (e.g., court orders or lawful requests).
  • To protect our rights, business, and customers.

We do not sell or rent Personal Information to third parties.

3. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and analyze traffic.

  • Types: Functional (site operation), performance (analytics), and advertising (where applicable).
  • Control: You may disable cookies via your browser settings, but this may affect functionality.

For more details, visit All About Cookies.

4. Use of Personal Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you regarding purchases or inquiries.
  • Improve our Site and services.
  • Provide marketing communications if you have opted in.

5. Data Retention

We keep your information as long as necessary for order fulfillment, legal compliance, fraud prevention, and dispute resolution. You may request deletion of your data by contacting us (see Section 10).

6. Security

We use reasonable technical and organizational measures to protect your Personal Information. However, no system is completely secure, and we cannot guarantee 100% protection.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your Personal Information.
  • Restrict or object to certain types of processing.
  • Opt out of marketing communications at any time.

Requests can be made by contacting us at info@qletric.com.

8. Geographic Restrictions

We serve customers only in the mainland United States, excluding California and New York. Orders from these states will not be accepted.

9. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect information from them.

10. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us:

Email: info@qletric.com
Address: Stantetova ulica 15, 3320 Velenje, Slovenia